Normally your NetScaler and Access Gateway Enterprise Edition licenses will be allocated by your appliances hostname. There sure is an exception with VPX appliances but there is a chance that you will not see your licensed options after you copied your license file.

This will happen after you renamed your appliance but did not! If you rename your appliance via the GUI your appliance name will still be standard ns. You can check buy having a look in your /nsconfig folder. If you will find no file called rc.conf your appliance name for licensing purpose is still ns.

If the file exists have a look inside it i.e. with

vi /nsconfig/rc.conf

This is the host name that should be used while allocating your licenses in MyCitrix.

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